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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Diana Arnold

November 15, 2024

5  out of  5
rating by Diana Arnold
"I love working with yan and Jessica. They are always there when u need assistance or a question. The hospitality and customer service is on point."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Stephanie Rhodes

November 12, 2024

5  out of  5
rating by Stephanie Rhodes
"Mary Ann and Ashley were very helpful!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Priyamvada Mukund

November 6, 2024

5  out of  5
rating by Priyamvada Mukund
"Very helpful and responsive"
We responded:
"Thank you so much! Please don’t hesitate to reach out if we can help you!"
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Bridget Garcia

October 21, 2024

5  out of  5
rating by Bridget Garcia
"Jessica was so patient and kind with me. She explained everything to me in a way I understood."
We responded:
"Thank you for taking the time to write this review for us Bridget! We are so happy to hear because it’s important for us to do so! "
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Ashley Na

October 16, 2024

5  out of  5
rating by Ashley Na
"Yan and her team are fantastic to work with. She's very responsive and is honest about the coverage you need. Highly recommend working with her!"
We responded:
"Thank you Ashley!!! We are so happy to be able to help you with your insurance needs! "
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沈涵博

October 16, 2024

5  out of  5
rating by 沈涵博
"MaryAnn is amazing! She has been incredibly helpful in getting me quotes and updating my policies. She responds quickly, explains everything clearly, and makes the whole process easy and stress-free. Whether it's for car or renter's insurance. I highly recommend her!"
We responded:
"Thank you so much! We appreciate your continued business and will be here to help with your insurance needs! "
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Brenden Reeves

October 16, 2024

5  out of  5
rating by Brenden Reeves
"Mary Ann over at Yan Tung's office has been amazing. I bought my first house last year and Mary Ann helped me through the whole process of ensuring all of my assets were covered across the board for any unexpected events. She even continued to follow up when I was stressing through the first year, on a service I asked her to keep checking with me about. Then, when we bought our new car, and Tesla was tesla'ing (iykyk) Mary Ann helped us make sure we had the right VIN and coverage as we shuffled the traffic in our driveway. I would HIGHLY recommend Yan and Mary Ann over at State Farm. Yan even offers financial planning advice for free, to align with financial protections that State Farm offers! All good stuff. Thank you both for your help through this last year, and I look forward to the future."
We responded:
"Brenden, we can’t tell you how much your online review means to us and are so happy that you are happy with us! We will continue to do our best for you! Thank you for being our valued customer!"
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Debbie Martin

October 4, 2024

5  out of  5
rating by Debbie Martin
"Yan is a very personable and helpful State Farm agent. My husband and I appreciate the annual review of our policies with her. I have been with State Farm in the Austin area for decades, and she is by far the best agent that I've worked with."
We responded:
"Debbie, thank you so much! I absolutely love being your State Farm Agent! "
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Lauren Boczek

September 26, 2024

5  out of  5
rating by Lauren Boczek
"Yan is the absolute consummate professional and so quick on responses. She cares about her customers and making sure they’re fully covered. So happy to have been a customer of hers for going on 7 years!"
We responded:
"Lauren! I still remember the pleasure of meeting you 7 years ago and thank you so much for being our customer all this time. I know you will continue to live your life of adventure and just sincerely wish you the absolute best!!! "
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Albert Garcia

September 17, 2024

5  out of  5
rating by Albert Garcia
"I have been Yan Tung statefarm for over the last 2 and a half years. Her,Jess,Maryann, and Ashley have always provided great customer service."
We responded:
"Thank you so much Albert! We appreciate you so much and are so happy that you are happy with us! Call us if you need us! "
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Nastacia Robles

September 5, 2024

5  out of  5
rating by Nastacia Robles
"Exceptional Service and Expertise! Rating: ⭐️⭐️⭐️⭐️⭐️ I have been working with Yan Tung at State Farm for years now, and I cannot express how pleased I am with the service provided. Yan is not just an insurance agent but a true professional who goes above and beyond. From the first interaction, she demonstrated an impressive level of expertise, patiently guiding me through the intricacies of insurance policies and helping me find the perfect coverage tailored to my needs. She was incredibly responsive to all my queries and took the time to explain everything thoroughly. What sets Yan apart is her reliability. I've had a couple of claims over the years, and she made the process seamless, handling everything efficiently and ensuring I received fair compensation. This level of commitment and reliability is hard to find. Yan is not just about selling policies; she genuinely cares about her clients' well-being. She took the time to understand my unique situation and provided personalized advice that has proven invaluable. In a world where customer service is often lacking, Yan shines as a beacon of excellence. I wholeheartedly recommend her to anyone in need of a knowledgeable and dependable insurance agent. Thank you, Yan, for your outstanding service!"
We responded:
"We can’t thank you enough for you taking the time out of your day to share your experience with us in such detail. You are truly a pleasure to work with and we are honored to be your State Farm agency! We will continue to do our best by you and thank you so much for your continued trust in us! "
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Ben Ramirez

August 21, 2024

5  out of  5
rating by Ben Ramirez
"Yan is always helpful and attentive to our needs!"
We responded:
"Thank you so much Ben! It’s my pleasure to help! "
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S Samarasinghe

August 13, 2024

5  out of  5
rating by S Samarasinghe
"I am new to the city, and Yan and her team (Deja and Ashley) were so helpful! highly recommend."
We responded:
"Thank you Sarah! We appreciate you taking the time and to write this review for us and are so happy to be able to assist you with your insurance needs! "
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Garret Liang

August 13, 2024

5  out of  5
rating by Garret Liang
"This State Farm agency helped me diligently and patiently for my insurance needs. I high recommend others contacting them for a quote."
We responded:
"Thank you Garret! We are so happy that you are satisfied without team! Please let us know if you need anything! "
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JANE

August 12, 2024

5  out of  5
rating by JANE
"I have been with Yan Tung for two years. She has been very friendly, professional, patient and responsive. Best rates, best coverage and best customer service. Highly recommend!"
We responded:
"Thank you so much Jane!"
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Scott Ivie

August 3, 2024

5  out of  5
rating by Scott Ivie
"Fast, courteous and professional. I'm a RE and been referring them for years."
We responded:
"Scott, we appreciate your continued business and referrals very much! Thank you for taking the time to write us a review!"
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Jeremy Wright

July 29, 2024

5  out of  5
rating by Jeremy Wright
"She makes sure to follow every month to find a lower quote for me."
We responded:
"Thank you Jeremy!!"
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Rebecca Lehman

July 23, 2024

5  out of  5
rating by Rebecca Lehman
"Having Yan’s assistance through the whole process of getting life insurance was a breath of fresh air compared to all the other experiences I’ve had dealing with various insurance agents. She is so sweet and proactive. It’s obvious that she really cares about her clients. She gently stayed on top of me when I was lagging, knowing I didn’t fully understand how I was potentially putting myself at a disadvantage. Her wealth of knowledge is stellar and after my experience with her, I totally trust that nothing will be missed due to her diligence. You are in THE BEST hands with Yan!!"
We responded:
"Rebecca, I cannot begin to express how much this means to me. I am so happy to be able to help you and will continue to do my absolute best for you! Please don’t hesitate to reach out if you need anything at all! I appreciate you so very much! "
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Amber Eaton

July 17, 2024

5  out of  5
rating by Amber Eaton
"We are moving several policies to State Farm after the wonderful experience we’ve had with Yan and her office! Their team is top notch! Yan has been so kind and helpful and made the process super easy for us. She curated quotes for auto and homeowners policies, and really helped us understand everything and made sure were getting the best coverage. We ended up saving almost 50% based on prior coverage with a competitor. So happy we found them! I’ll be referring all my friends and family to them too."
We responded:
"Thank you so much Amber! We sincerely look forward to helping you with your future insurance needs! "
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Brian Mikulencak

July 7, 2024

5  out of  5
rating by Brian Mikulencak
"Yan and others at this office have helped me with so many vehicles, campers, homes and more. She has helped me keep within my budget and is always available, helpful and so nice. Thank you all so much! Brian M"
We responded:
"Brian, it is our sincere pleasure! Thank you for being such a pleasure and for choosing us as your insurance provider. Please don’t hesitate to call us if you need anything! "
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Jackie Sweeten

July 5, 2024

5  out of  5
rating by Jackie Sweeten
"I'm giving my State Farm agent 5 starts because she has worked her best to resolve issues I had this past few weeks regarding roadside assistance that totally was a mess. To clarify, State Farm contracts out to towing companies, but the problem started on the State Farm app. When I tried to get their toll free number on the call, it just took me round and round in circles, finally got someone who couldn't fix the problem even though I verified my telephone number so the texts would come to me, they were still going to my daughter in BALI!!! Almost an hour and 3 phone calls later, they still had it all messed up. I finally called my own towing company and he was there within the hour to get my truck. So, State Farm never fixed the issue BUT, Yan worked on behalf like a stellar star and got them to approve the reimbursement. I've complained, and no apologies for this part, to Yan because my insurance rates have almost doubled, and I'm super upset about paying insurance rates for all those thousands and thousands who refuse to get insurance. There's nothing she can do about it, but she responds to my complaints/venting with a gracious heart. Now, if the State Farm app could be improved my life would be better. LOL!"
We responded:
"Thank you for sharing your experience with us Jackie. I’m sorry about that mishap with the app and the poor experience with our roadside assistance but I am truly happy to have been able to help you. Thank you for your continued business! "
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Isaac

June 27, 2024

5  out of  5
rating by Isaac
"I have been with them for 6 years now, and got a few different policies. They’re very knowledgeable and professional. They provide excellent service. Also, no matter how I shop around, no one has ever been able to beat her quote, unless I try A-Max insurance."
We responded:
"Thanks Isaac! Your continued business is very much appreciated and we are so happy to hear your feedback. "
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Hongheng Lau

June 24, 2024

5  out of  5
rating by Hongheng Lau
"Excellent and very attentive service."
We responded:
"Thank you so much Hong! We are so glad to be your State Farm agency! You are a true pleasure to work with. "
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Lesley Bishop

June 21, 2024

5  out of  5
rating by Lesley Bishop
"Ashley Jensen always goes above and beyond! Her patience and knowledge is part of why I decided to stay with State Farm after moving to Texas!"
We responded:
"Thanks Lesley! We are so glad you are happy with the service you are receiving from our team and appreciate you choosing our agency for your insurance needs! "
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Clement Chong

June 20, 2024

5  out of  5
rating by Clement Chong
"I have been insured with YanTung State Farm for 6 years now. Yan and her team are AMAZING to work with!! Jessica is very deligent and is always there to assist and educate me with my insurance needs. Yan Tung StateFarm covers my small business General Liability Insurance, personal Auto Insurance, Renter's Insurance, and most recently Whole Life Insurance. From my experience with other insurance agencies it was simply transactional, unlike Yan Tung StateFarm where they actually take the time to forge great relationships with their customers. Yan Tung StateFarm has earned my lifetime business because of that!"
We responded:
"Clement, it has been our sincere pleasure to help you and get to know you over the years. We are so excited for the exciting life events you are now experiencing. We will be here if you need anything and thank you so much for your continued business! "